Can I pay in an other currency ?
Yes of course! All the payments are taken through paypal, so simply check out, and paypal will do the rest.
I do not use paypal. Is there another way to purchase a muscar?
If you are not registered with paypal, you can always just drop us an email with your order, name and address, and we will send you our bank payment details.
How do I clean my muscar ?
Caring for muscar is easy. You can wipe it with a dry cloth or vacuum it. Just be carefull not to scratch it too hard because that may crease or pull away the fur. Always unplug it first !! If muscar's fur has lost its volume or has become patchy, just give it a good rub with your hands.
My fluffy bulb is broken. What do I do?
If your muscar has arrived broken, or has broken within two years of purchase, we will replace it free of charge. Have a look at our returns page for further instructions. If your muscar bulb has completed its life cycle, you should recycle it. Find out more about recycling energy saving lightbulbs here.
Is muscar's fur real ?
No, muscar fur is entirely synthetic. It is made out of hardwearing polyamide fibre.
So, how is muscar made?
Muscar bulb and cord are flocked. Flocking is a spray-on finishing process. The components are first sprayed with a strong adhesive, and then the fibre is also sprayed on. The components are electro-charged, to make sure that the fibres will sit on them vertically, and create the fur-like effect. Each component is done separately, so each part is sprayed by hand! Muscar is made in London.
Is muscar too hot to touch ?
Definitely not. Muscar is made to touch and never becomes too warm to handle. Even when you haven't switched it off for days, muscar will always be good to stroke and hold.
Is muscar tested and certified for safety ?
Absolutely! Muscar bulbs are CE certified and assembled by a certified assembly service.
Which surfaces are good for muscar?
Muscar is made to be warm to the touch and safe to leave on soft furnishings. Still, you should not cover your muscar with blankets or other fabrics. Always give your fluffy light some space to briethe!
I want to specify muscar for a hospitality project.
Drop us an email, or purchase directly one of our bundle packages.
Can I have muscar in an other colour?
Muscar's leads come in the colours available on the website. However, if you are keen for a specific colour that is not produced, drop us an email. We will normally be able to make one for you and have it ready within three weeks from the day of order.
Can I use muscar outdoors ?
Muscar lights are an interior product and should not be used outdoors. As with any electrical item, you should be cautious with humidity and proximity to water.
My country is not listed in the shipping options. Why?
Muscar bulbs are made for 220 - 240 V supply and therefore can only be used is countries where the electricity supply is at this voltage too. If your country is not included in our shipping destinations, it is because the power supply in your country is not compatible with muscar. Of course we are already working on a new bulb for 120 V, so sit tight! If you are unsure of the voltage at your home country, you can find it out here.
Frequently Asked Questions
If you have a question about muscar, you can probably find the answer right below.
If not, you can always ask us directly.